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  • What we promise

    What we promise

    • DRP Ethically Focused DROPDOWN
      Ethically Focused

      Socially responsible with customer welfare at the centre of everything
we do.

    • DRP Expertly Supported DROPDOWN
      Expertly Supported

      Our industry-leading collection performance is underpinned by experience, innovative technology and unique analytical insights.

    • DRP Efficiently Delivered DROPDOWN
      Efficiently delivered

      We connect better to collect better. With strategies sensitive to customer needs, we deliver exceptional results for our clients.

    • DRP Committed To ESG ALT
      Committed to ESG

      Authentically embedding ESG throughout our business as central to our purpose.

    • DRP Client First DNA ALT
      Client-first DNA

      Strong client partnerships - built on trust, reliability, efficiency and professionalism.

    • DRP Amplified By Technology ALT
      Amplified by Technology

      We embrace the latest digital technologies to deliver an enhanced experience for clients and customers. We are digital by default.

  • Our Services
  • The Group
  • Governance

    Governance

    • DRP Memberships & Accreditations ALT
      Trade Associations

      Our services are delivered in line with national governing bodies and globally-recognised standards.

    • DRP Policies ALT
      Policies

      Ensuring a compliant and consistent experience for our clients, customers, and colleagues.

    • DRP Terms & Conditions ALT
      Terms and Conditions

      Your rights and responsibilities when using this website.

    • DRP Policies ALT
      Data Privacy Notice

      Ensuring a compliant and consistent experience for our clients, customers, and colleagues.

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    Bristow & Sutor is the leading provider for the collection of Council Tax, Penalty Charge Notice (PCN) & Non-domestic rate debts for the public sector.

  • Our Blog

    Blogs - old

  • Business as usual

    Blogs - old > Business as Usual

    At Bristow & Sutor, our response to COVID-19 has been agile and flexible, but we have not made sweeping changes to the way we work. Like many successful companies, we are proud of the way we operate. Drastic change is unnecessary if you are already doing things right to start with.

  • Cohesive Industry Collaboration

    Blogs - old > Cohesive Industry Collaboration

  • Mental Health and Well-being

    Blogs - old > Mental Health and Well-being

    At Bristow & Sutor, one of our key commitments is to be sensitive to those who we seek to recover money from, by aiding and directing them towards free, third-party advice and offering our own support and advice where appropriate....

  • The Benefits of CPD during Furlough

    Blogs - old > The Benefits of CPD during Furlough

    A key benefit of furloughed staff continuing to receive CPD training and certification is that standards will not slip and EAs will be ready to work again as soon as it is safe and appropriate for them to do so.

  • Parking Enforcement and the Return to the High Street

    Blogs - old > Parking Enforcement and the Return to the High Street

    At Bristow & Sutor, we believe that business within the civil enforcement industry should continue to operate as much as possible – using the same sensitivity that all recovery cases should be handled with.

  • Employees going Above and Beyond

    Blogs - old > Employees going Above and Beyond

    At Bristow & Sutor, we recognise that many of our employees are going above and beyond their normal jobs at this time. We have previously highlighted the importance of our investment in technology and how that has been instrumental to our lockdown response.

  • The Return to Enforcement Survey Results

    Blogs - old > The Return to Enforcement Survey Results

    As part of our ongoing commitment to insight and data-led solutions, Bristow & Sutor recently devised two surveys and sent them to local authorities who engage with PCN and Revenues services, respectively.

  • Technology and Transformation

    Blogs - old > Technology and Transformation

    At Bristow & Sutor, thanks to our ongoing investment in innovative technology systems and software development, we were prepared to remain operational and contactable with minimal disruption to customer service during the coronavirus lockdown.

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Governance

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  • Data Privacy Notice

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© Debt Recovery Plus 2025 Debt Recovery Plus Ltd. Registered in England and Wales. Registered Office: 78 York Street, London, W1H 1DP. Company Registration No. 6774150. VAT Registration No. 285292670