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Bristow & Sutor retain Derby City Council Contract
Bristow & Sutor retain Derby City Council contract! It’s always a cause for celebration in our Redditch office when we win a tender, especially when we retain an existing contract and receive glowing reports from our clients!
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Bristow & Sutor Achieve Bronze FORS Accreditation
We are pleased to announce that we have been accredited to Bronze standard by the Fleet Operator Recognition Scheme (FORS). As part of our accreditation process, we were required to demonstrate that we employ good practices and comply with the requirements laid out by the FORS Standard. This included demonstrating our dedication to driver and vehicle safety, combined with improving operating practices through effective monitoring of fuel and tyre usage.
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Enforcement Agent companies sign up to new standards
Bristow & Sutor is pleased to welcome the Civil Enforcement Association’s newly established Code of practice, designed to ensure better supervision of enforcement agents and improve standards across the debt collection industry.
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Rotherham Framework Extension
As an appointed supplier, we are happy to announce that Rotherham Metropolitan Borough Council's Enforcement and Debt Collection Services Framework Agreement has been extended for a further year until 5th June 2020. This framework allows Councils to procure for types of debt collection services including, Council Tax, National Non-Domestic Business Rates (NNDR), Parking referrals, Sundry Debt etc.
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The New 'Normal'
Whilst many organisations have had to adopt to a new ‘normal’ way of working, the civil enforcement industry should be continuing to handle recovery cases using robust vulnerability processes and sensitivity says Paul Kyte of Bristow & Sutor and Rob Shoebridge at Derby City Council.
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Misguided or Misaligned?
Council Tax debt collection advice - misguided or misaligned? According to the data provided, an estimated 2.2 million households are behind on their council tax. It is suggested that the government needs to help councils collect debt efficiently and I could not agree more. But the link made between current shortcomings and the role of collection and enforcement professionals is not a balanced view.
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Re-engagement Letters
Legislation has been laid in Parliament to allow us to recommence enforcement visits on the 24th August. We are now planning to follow CIVEA guidelines and will be sending re-connection letters to all customers that do not have an active payment arrangement in place. Starting from the 20th July, our letters will provide your debtors with a period of 30 days for them to reconnect with us, set up payment arrangements and tell us about changing circumstances before we commence visits from the 24th August.
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Steps for StepChange
This year, starting 23rd March, for 7 days our team will be getting active and measuring their steps to raise money for StepChange Debt Charity during their annual #DebtAwarenessWeek.
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Bristow & Sutor deliver debt advice sessions to students
Bristow & Sutor deliver debt advice sessions to students. As part of our commitment to supporting our clients Social Value objectives, we are helping young people understand debt and the problems that come with it. We partnered up with Kettering Training Services to deliver sessions about these challenges and how to avoid them.
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Guidance on bailiff and enforcement officer scam
We are calling on people to stay vigilant against fraudsters posing as enforcement officers and bailiffs