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Who are Debt Recovery Plus?

Debt Recovery Plus Limited (DRP) are the leading collector of unpaid parking charge notices in the UK. We work with and on behalf of parking management companies throughout the United Kingdom including Parking Eye, Euro Car Parks and UK Parking Control (UKPC).

Complaints

Debt Recovery Plus aims to achieve the highest possible standards in all areas of our business, particularly when dealing with our customers and with those we contact regarding collections. There are of course times when things go wrong.

What is a complaint?

If you are not satisfied with any aspect of the service we provide, for whatever reason, this is a complaint and will be dealt with under this procedure.

Who are Debt Recovery Plus accredited by?

Debt Recovery Plus are accredited by and are members of the following two organisations; British Parking Association (BPA) International Parking Community (IPC)

Vulnerability and Free debt advice

Taking good care of motorists is our priority, which is why we employ highly trained and experienced agents to act on behalf of our clients. All frontline staff are trained to recognise potentially vulnerable debtors. Our dedicated collections team can then help, by referring them onwards for support and advice.

Free Debt Advice

You can obtain free advice regarding this debt from the following sources: National Debtline Money Advice Service

Who does the complaint need to be addressed to?

Your complaint should be directed to our Complaints Manager and will always be investigated by an independent member of the team.