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What is a complaint?

If you are not satisfied with any aspect of the service we provide, for whatever reason, this is a complaint and will be dealt with under this procedure.

However, a challenge against the merits of the parking charge or other debt we are pursuing you for is not a complaint against our services and will be handled by our correspondence team.

Your complaint should be directed to our Complaints Manager and will always be investigated by an independent party/member of staff.

How can a complaint be made?


By letter addressed to:
Debt Recovery Plus Ltd,
P.O. Box 411,
Dukinfield,
SK14 9DD

or you can do this via our online contact form.