Debt Recovery Plus
services for
private parking.
We are changing the face
of debt resolution.
We provide end-to-end resolution services for private parking companies.
Debt Recovery Plus works with private parking operators across England, supporting a smooth process from issuance of tickets and appeals, through debt collection activity, to legal and litigation support. We balance firm boundaries and defined consequences with clear communication and compassionate approaches to support our clients' customers to access sustainable solutions to their debts. Our expert colleagues are trained and supported to deliver good customer outcomes, exceeding our clients' expectations at every turn.
Pre-Debt Services
From the point of contravention, Debt Recovery Plus can support private parking operators to run a seamless ticketing process. Our partner services connect with your ANPR system to issue notices to the keeper, compliantly and efficiently. Our KADOE link ensures driver details are obtained, and our picture-checking services ensure compliance with the Single Code of Practice, reducing the prevalence of incorrectly issued charges.
Features
- Notice to keepers and pre-debt letters issued via our white-label system
- KADOE link and trace services to locate correct keeper details
- Compliance checks throughout the ticketing process
How we deliver
- In-house software solutions connecting seamlessly to your systems
- Strong partnerships supporting ANPR delivery
- Knowledgeable Compliance function ensuring conformity with regulation
Appeals
Debt Recovery Plus are proud to support leading providers of parking solutions to deliver a robust, fair, and compliant appeals process, ensuring all parking customers receive timely and considerate responses. Our multi-skilled agents are fully trained to work in compliance with the industry Single Code of Practice. We work directly with your teams to provide a seamless experience for the customer, integrated with a range of back-office systems to enable your organisation to meet expected timescales and standards, no matter the volume of enquiries.
Features
- POPLA and IAS packs completed in line with BPA/IPC guidelines and timescales
- White-label solution provides a seamless customer experience
- Compliant with the Single Code of Practice
How we deliver
- Embedded relationships with clients ensure requirements are met
- Dedicated resource to support your customers
- Flexible capacity ensures response timescales are always met
Debt Resolution
Private parking charges have never been more hotly debated, and we appreciate the challenge to our clients' brands and their financial security posed by ineffective or non-compliant collection practices. Debt Recovery Plus has worked with parking operators of all sizes for over a decade to maximise collections, while protecting reputations.
Features
- Market-leading collection rates
- Scalable approach suitable for variable case volumes
- Dedicated team dealing with Lease companies
How we deliver
- Highly skilled and experienced collections colleagues
- Progressive trace strategies for difficult-to-locate motorists
- Continual improvement and innovation to maintain leading-edge approach
Legal and Litigation
As part of the Bristow & Sutor Group, Debt Recovery Plus can connect your business with the support you need to pursue legal action against customers who choose to ignore opportunities to resolve their contravention. Our colleagues at CST Law can provide an end-to-end legal collections service, including fully-defended solutions where necessary.
Features
- Predictive modelling ensures only suitable cases are referred for legal action
- Seamless transition from debt collection to legal services
- Defended litigation service with a dedicated contact available if necessary
How we deliver
- Fully managed transfer process to our sister company
- Continuity of service provided by your Client Solutions Manager
- Decades of experience supporting our clients to recover unpaid debts
New Business Enquiry
Engage Debt Recovery Plus
We are a performance-driven debt resolution business serving the UK's private parking sector. Connect with us, and a member of our Account Management team will be happy to assist you.
