We are changing the face
of debt resolution.

Home > Governance

We demonstrate our commitment to service delivery by securing external oversight.

Effective debt resolution relies on the highest quality procedures. We ensure we continually refine our approach by forming strong strategic partnerships, working closely with our industry bodies, and pursuing accreditation to the highest available standards.

Trade Associations

British Parking Association

We are proud to be a long standing member of the British Parking Association. The BPA, which is one of the 2 DVLA Accredited Trade Associations for the Private Parking Industry, is a not-for-profit membership association representing the UK’s parking and mobility sector. They provide a leading membership community to support parking and traffic management professionals to deliver the highest quality services that benefit society and the environment.

International Parking Community

The IPC is also a DVLA Accredited Trade Association for the Private Parking Industry, whose priority is to maintain high standards and conduct within the Private Parking Industry. We are proud to have been accredited by the IPC as an approved service provider, and we operate in accordance with the Single Code of Practice established by the IPC and BPA, reflecting our ongoing commitment to industry standards.

We have always striven to work ethically, expertly, and efficiently

We are committed to acting ethically and professionally, and always within both the letter and the spirit of the legislation that governs our working practices. We pride ourselves on our thoughtful and sustainable approach to debt resolution, effectively balancing our clients' needs and our customers' circumstances to achieve mutually beneficial outcomes.

Conduct

All our colleagues receive extensive training, development and support to instil our mediating approach to debt resolution. Our code of conduct incorporates the principles of the Equalities Act 2010, and we do not tolerate any behaviour or practice which treats any individual or group less favourably because of age, disability, gender reassignment, marital status, race, religion, sex or sexual orientation. We respect our role as an intermediary between our clients and customers and always aim to identify a sustainable solution.

We conduct all our businesses and activities in full compliance with applicable law and regulation, including the UK Bribery Act 2020.

Policies

Complaints Policy

We strive for complete client and customer satisfaction, and welcome complaints as an opportunity to develop and improve our services.

Equality, Diversity, and Inclusion Policy

Equality, diversity, and inclusion for all internal & external stakeholders are central to our mission to change the face of debt resolution.

Modern Slavery and Human Trafficking Statement

Bristow and Sutor wholeheartedly supports the principles of anti-modern slavery, in our business and throughout our supply chain.

Group Data Privacy Notice

Ensuring a compliant and consistent experience for our clients, customers, and colleagues.

Debt Recovery Plus

We are changing the face of debt resolution.