The purpose of us processing your personal data is to recover an unpaid parking charge on behalf of our client the parking operator who issued you with the original parking charge.
We are Debt Recovery Plus Ltd (DRP) 6774150 and are the joint data controller along with our client. This notice explains how we comply with the General Data protection Regulation (GDPR) and Data Protection Legislation. You can find our client’s details as well as directions on how to view their Privacy Notice detailing how they have processed your data on the original parking charge you received.
Our address is: 78 York Street, London, W1H 1DP
Contact number: 0208 234 6775
HOW WE USE YOUR PERSONAL DATA
We will use personal data held about you in the following ways;
- For debt collection purposes and to provide services to our client including to manage your account,
- To ensure that we are able to agree payment plans with you that are appropriate to your individual circumstances;
- To carry out our obligations to our client, The Parking Company who wish to use the service we offer in line with the terms and conditions of any original parking charge.
We may also obtain information from Credit Reference Agencies to help locate you and to check/update your contact details.
Lawful basis: Our lawful basis for processing your personal data is that it is necessary for the legitimate interests of our client, to recover the outstanding parking charge.
All data we receive is processed in accordance with this privacy notice.
HOW WE COLLECT YOUR PERSONAL INFORMATION
Sources: We receive personal data about you from the following third parties;
- Our client who is the owner of the parking charge and who has chosen to use the service we offer.
- We receive data from the DVLA.
- We may also obtain information from external credit reference agencies
- We may also collect information from anyone who you give us authorisation to speak with on your behalf (an appointed representative)
- Through the use of our website
- From communications between us such as within telephone calls, letters or emails.
Categories of personal data: The personal data that we collect, receive process and retain comes from third parties, yourself and your appointed representatives may include any of the following: your name, address, vehicle registration number, email address, phone number, parking charge details (the date, time, location, contravention details and outstanding charge amount), photographic evidence, POPLA or IAS results, your comments from calls or correspondence you have provided to us, previous PCN number where the charge in question is a reissue.
WHO WE SHARE YOUR DATA WITH
We may share your data with the following;
- The Payment Processor for processing any online payments,
- The Driver Vehicle Licensing Agency (DVLA),
- The Parking On Private Land Appeals (POPLA) Service or the Independent Appeals Service (IAS) for the purpose of assessing any appeals,
- Print and mail service providers for the purpose of contacting you by post,
- Email service providers for the purpose of responding to you once you have consented by email,
- Credit reference agents for the purpose of ensuring we are writing to you at your most recent correspondence address,
- If you have not replied to other correspondence we may share your data with solicitors for the purpose of enforcing a parking contract or responding to a legal query
- Any other duly authorised sub-contractors.
We do not send any data outside of the EU.
STORAGE AND SECURITY
We will not retain your information for longer than is necessary for the purposes outlined in this privacy notice and for up to 6 years in order to protect our position in the event of any legal disputes. This may be extended if disputes are ongoing.
All information that you provide to us is stored on secure servers. In addition, we seek to protect the privacy of your information at all times when you visit our website. If you choose to send personal information to us (i.e. by clicking a Confirm/Send button) the information you supply will be sent and processed in a secure manner.
Your personal information will not be communicated to non-connected third parties (i.e. marketing or advertising companies), except where there is a direct link from this site to an external website and you choose to supply your information independently on those sites. Please read the privacy notice and terms and conditions of external sites you may be directed to from this site. Remain vigilant when using your personal details on the internet.
SENSITIVE PERSONAL DATA
You may voluntarily give sensitive personal data to us via telephone calls, letters or emails. We will only use this personal data for debt collection purposes and would only share such sensitive personal data with those other members of Debt Recovery Plus Limited and our clients who need to be aware of such information for debt collection purposes only.
CREDIT REFERENCE AGENCIES (CRAs)
We may obtain personal data about you from the CRAs for debt collection purposes and to verify your identity and to locate you.
RECORDED PHONE CALLS
We may monitor and/or record phone calls between our call center staff and you in order to assist in providing both you and our staff additional security, to help resolve complaints and for overall training and quality purposes.
ACCESS TO PERSONAL DATA AND COMPLAINTS
Under data protection law, you have the following rights in respect of the information we hold about you:
You are entitled to access the information which we hold about you. Please make any requests in writing, addressed to: The Data Protection Officer, Debt Recovery Plus Limited, PO Box 411, Dukinfield, SK14 9DD. In order to protect your information, we request that you provide evidence of your identity such as a photocopy (please do not send us the original) of your current passport or driving licence.
If you do not think that the information we hold about you is correct, or you think that we do not have all the information which we should have about you, you can request that we rectify this information.
You can ask that we restrict the way that your data is used. This means that we will store your data securely, but it will not be processed anymore.
If you object to the way that we are processing your data, you can contact us to tell us why you think we should stop processing it.
Once we have finished processing your data you can request that we erase the data which we hold about you.
Once we have received your request for us to do any of the above, we will contact you within one calendar month either to confirm that we have carried out your request or why we have not. In some cases we will not have to process your request, or will not be able to. We will still contact you within 30 days to explain to you why this is the case.
If you wish to raise a complaint about how your data has been handled please email [email protected].
If you are not satisfied with our resolution of your concern then please contact the Information Commissioner’s Office on 03301239765
Our site may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or your use of those websites.
CHANGES TO OUR PRIVACY NOTICE
We keep our privacy notice under regular review and we will place any updates on this web page. This privacy notice was last updated on 14th May 2018.